Be sure that the adapter that you plug in to your PC does not obvious signs of damage, or that the USB cable that connects to the adapter is working. The same goes through if you have a wireless headset.

If you have a wired device such as an Arctis 5 headset, try to see if the cable that goes to the PC is intact and not damaged. Ensure that the USB cable or adapter are working. Simply unplug the USB adapter of your device and move it to another USB port. You must also do the same if you have a wireless device like a wireless mouse, headset, or keyboard.

If you have multiple USB ports, try connecting to other ports to see if the problem lies the port and not with your device. Below are the troubleshooting steps that you can do.įor wired devices, make sure that the USB cable that runs from the device is connected to a working USB port on your PC. Whether you have a wired or wireless SteelSeries device, it should be connected to the PC. If your SteelSeries device is still not detected, continue with the rest of the troubleshooting steps below.

You should see your connected device under the Gear tab.

Make sure that your device is connected to the PC.

If you don’t have a SteelSeries account, make sure to create one and use your credentials to sign in to the SteelSeries GG app.

Follow the on-screen instructions for the installation.

Once the download is finished, click on the SteelSeriesGG4.0.0Setup file to begin the installation.

Click the FREE DOWNLOAD button and download the installer file.

Open a web browser and go to the official SteelSeries website.

How to download the SteelSeries Engine software.īelow are the steps on how to get the SteelSeries Engine on your PC: If you have a SteelSeries keyboard, the Prismsync feature will also let you sync all your devices with a single lighting configuration. For other devices, you can also sync your profiles in the cloud, change button configurations and save them. For example, if you have an Arctis 5 headset, you can customize its RGB lighting, fine tune the microphone’s sidetone, or work with the headset’s equalizer. SteelSeries Engine is a special software that lets you change certain settings of your SteelSeries device. With Engine, you can customize the configuration of your device to fit your needs. The specific software that handles device management is the SteelSeries Engine.

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